NEWS

• Oman maintained its top ranking at the EMS Performance Awards
• Oman ranked second among UPU member countries for outstanding EMS Customer Care in 2023
• Oman Post’s consistent performance tops global players year on year through successful strategies and continuous growth

Oman Post, part of Asyad Group, has secured Oman once again the first place at the 2023 EMS Performance Awards and was ranked second in EMS Customer Care among the 190 member countries of the Universal Postal Union (UPU).

Oman’s first place ranking at the 2023 EMS Performance Awards for the second consecutive year showcases the consistent trajectory of growth that Oman Post has successfully pioneered over the past years. Additionally, the Sultanate ranked second in the Customer Care Awards, highlighting Oman Post’s client-centric approach to modern postal service and its focus on an integrated services & exceptional customer experience.

The EMS Performance Awards is an annual event that aims to recognize and reward outstanding performance in Express Mail Service (EMS). The prestigious awards are organized by the EMS Global Delivery Network, an international postal Express Mail Service for documents and merchandise offered by UPU postal operators connecting 175 countries and territories worldwide.

The evolution of express mail services in Oman into a world-class postal solution has been remarkable, and its international recognition reflects Oman Post’s success in creating a competitive, state-of-the-art solution that adapts to global changes and meets the needs of different customers.

Oman Post’s EMS is a last-mile express postal solution that complies with international best standards and allows the external transfer of mail and parcels within three to ten days. The EMS offering includes priority mail delivery for documents and merchandise, with the option to send and receive packages from post offices or customer premises to provide optimized customer experience and maximum convenience. Oman Post, supported by the largest last-mile coverage network worldwide, currently serves customers in over 190 countries and territories worldwide, ensuring reliable, secure and efficient delivery.

Commenting on retaining the first spot in EMS Performance, Badar Al Nadabi, Chairman of Oman Post & Asyad Express Board of Directors said: “Maintaining our global lead in EMS performance for the second year in a row clearly shows Oman Post and Asyad Group’s successful business development strategies and unwavering commitment to consistency, reliability and quality. As a global integrated logistics provider, Asyad Group is keen on delivering world-class services throughout its logistics ecosystem, and this dual international recognition credited to its postal arm for both EMS performance and customer care shows that we are offering, and will continue to offer, the best and most competitive solutions in the global market.”

Sheikh Ibrahim bin Sultan Al Hosni, Acting CEO of Oman Post & Asyad Express, said: “We are immensely proud of securing the top spot globally for service level for the second consecutive year. Retaining Oman’s global ranking at the top of EMS performance underpins the results of the long journey of transformation and growth that we have undertaken at Oman Post. Our rise to second place in EMS Customer Care is yet another testament not only to our institutional approach but also to the hard work of our talented team.”

“I wish to extend my deep gratitude and sincere appreciation to our operational and customer experience teams who have shown unparalleled skills and dedication to quality and excellence year after year,” Al Hosni added. “As much as we thankful for and are humbled by this global recognition, we remain steadfast in our mission to optimize our solutions and products to exceed expectations at every turn.” He added “I would also like to thank Ministry of Transport, Communications & Information Technology, Telecommunications Regulatory Authority, and Royal Oman Police for contributing to this success for Oman.”

With its two-time global leadership in EMS, Oman Post continues to set new standards of excellence in postal service, providing its customers with reliable and efficient solutions, and offering comprehensive global connectivity supported by Asyad Group’s integrated logistics ecosystem to keep Oman at the top of international rankings and cement its position as a global logistics hub.