ASYAD Group launches dedicated 24-hour ports call center
MUSCAT, 23rd July 2019 – ASYAD Group, Oman’s integrated logistics provider, has today announced the launch of a dedicated call center to further improve customer-service for the growing number of national, regional and global clients across their ports – which include the deep-water ports of Duqm, Salalah and Sohar as well as the ports operated by MARAFI in Suwaiq, Khasab, Shinas, and Sultan Qaboos Port.
The new ports call center, which will be staffed 24 hours a day, will act as a central hub for all customer inquiries and ensure that requests for information are dealt with swiftly by each port – providing real-time updates to client queries including shipment status, customs clearance and freight forwarding.
The establishment of the ports call center is a clear demonstration of ASYAD’s truly integrated offering as well as its commitment to deliver market-leading customer satisfaction, best-in-region shipment processing times and world-class operational efficiencies.
Announcing the launch of the call center, ASYAD Group CEO Abdulrahman Al-Hatmi, commented: “The launch of a dedicated call center, staffed 24 hours a day, is yet another example of how ASYAD’s ports offering is growing from strength to strength – delivering enhanced customer service and improving operational efficiencies, while ensuring that the Sultanate continues to benefit from increased international investment, economic development and commercial diversification.”
Al-Hatmi, added: “ ASYAD Call Center will not only be limited to improve customer services at ports but it also has been designed to meet our clients` needs at different logistics activities across the sector in the future.”
The move is just one of a series of new measures put in place by ASYAD over the past three years which have rapidly and significantly improved performance – including port-handling and customs clearance times – making Oman’s ports amongst the fastest growing in the region.
Other news
A Strategic Partnership between Oman LNG and Asyad Drydock to Build Oman’s First Locally Manufactured Tugboat
A strategic agreement to build Oman’s first locally manufactured tugboat for Oman LNG was signed today between Asyad Drydock, a subsidiary of Asyad Group, and Svitzer. The project is a key milestone for Oman’s maritime industry, strengthening national industrial and maritime capabilities by localizing high-value marine assets.
Read moreAsyad Reinforces Its Role as a Regional Logistics Enabler Through Precision Packing of 33-Ton Aircraft Structure in the UAE
Asyad Group, the global integrated logistics provider, executed a complex, precision packing operation for an aircraft structure, underscoring its unparalleled capability in managing oversized and heavy cargo. This project was completed efficiently in preparation for specialized maritime transport, strategically demonstrating Asyad’s core expertise and robust capacity to deliver challenging, end-to-end logistics solutions for high-value assets.
Read moreASYAD DRYDOCK RECEIVES GLOBAL ROSPA SILVER AWARD FOR EXCELLENCE IN HEALTH AND SAFETY
Asyad Drydock, a subsidiary of Asyad Group, has been awarded the Royal Society for the Prevention of Accidents (RoSPA) Silver Award, one of the world’s most established and competitive safety recognition programmes. The accolade reflects the company’s exemplary performance in safeguarding people, managing risk, and applying international safety standards across all operations during the period from January 1 to December 31, 2024.
Read more