Oman Post offers a wide range of postal and logistics services connecting people in the Sultanate and around the world. The company’s service portfolio ranges from traditional and virtual P. O. Boxes, to its e-Commerce shipping service “Matjar” that enables customers to ship from the USA to Oman within 5-7 days at competitive prices, to the Express Mail Service (EMS) and the International Premium Express Mail (IPEX), its premium international document and parcel shipping service. Oman Post’s EMS service has been recognized by the Universal Postal Union (UPU) with its 98.9% on time delivery achieved in 2020.
The company is also focusing on its door-to-door express delivery capabilities domestically and internationally through its service, Asyad Express, a new fast and agile service. With the capacity to deliver within 48 hours across Oman, Asyad Express serves different types of businesses with more focus on supporting SMEs offering a group of premium international connections with cash and card on delivery options with Oman and the region.
Putting customer-centricity first and foremost, Oman Post adopts a Lean approach across its operations through implementation of the European Foundation for Quality Management (EFQM) with Oman Post being the first Omani Company to be recognized as “Committed to Excellence” in the Sultanate. The company is committed to this integrated business excellence framework that develops sustainable performance, which in turn has resulted in higher customer satisfaction levels.
Oman Post is leveraging emerging technologies to transform its operations and global network, as well as generate new efficiencies, products and services. Its workforce includes over 500 employees in 93 branches across the Sultanate, and it collaborates with 677,000 post offices in more than 200 countries around the globe through its membership in the UPU and partnerships with other international partners.